Riverwoods Village Hall
300 Portwine Rd.
Riverwoods, IL 60015
Office Hours: M-F, 8:30am - 1:30pm
Phone: 847-945-3990
Fax: 847-945-4059
As you may be aware, the Village of Riverwoods Utility Billing Department has undergone many changes recently. New water meters have been installed in all residences and businesses plus the Village transitioned to a new utility billing management system. The BS&A management system is proving to be a much needed improvement. Additionally, the Village has contracted with Gewalt Hamilton Associates, Inc. (GHA) to process utility bills and answer resident inquiries. GHA has been handling the engineering side of the Village’s water and sewer needs for years, making the billing component a natural addition.
The changes have not been without obstacles. To minimize the impact to our residents during the transition, the Village has not charged late fees or taken other measures for non-payment of bills. Now that the new meters, new billing management system and a utility billing team are in place, late fees will be reinstated beginning March 31, 2023.
Below please find the Village of Riverwoods water billing policy as well as the late payment policy. Please reach out to the Village with any questions or concerns.
Village of Riverwoods: Water Billing Policy
Water Billing Cycle
Riverwoods residential utility bills are sent out quarterly via the United States Postal Service and/or email (upon request). Payment is due by the date indicated on the bill which is typically the 1st day of the following month.
Payment is accepted via cash, paper or electronic check, or credit card. Automatic payments are not currently available.
Charges are based on electronic remote reading of usage from Village water meters. If you have any questions concerning usage, please contact Robert Ullrich at rullrich@gha-engineers.com or 815-909-4901.
Seller: Notify Village Hall with the effective date, forwarding address and new owner information. A final water reading will be taken on the effective date provided and a final bill will be mailed to the forwarding address.
Buyer: Contact Village Hall to set up a new account by phone or online.